Privacy and data questions
Yes. Submit a data access request via live chat or email, and we'll send you a copy of your full account profile, including registration details, payment history and gameplay records. We respond within two business days.
We retain your account data for two years after closure for compliance and dispute resolution. After that, we delete personal details unless local law requires longer storage. You can request early deletion of certain information.
No. Your data is never sold. We share information only with payment processors (DANA, OVO, GoPay, QRIS) and legal/compliance partners where required by law. All third parties sign strict data-protection agreements.
All deposits use encrypted SSL connections. We do not store your full payment card numbers. Payment processors handle the actual transaction, and we see only confirmation codes and amounts.
Yes. Open your account, go to Profile settings, and update your email, phone or address. You can also request deletion of certain personal details by contacting support, though we may need to keep some data for regulatory compliance.
When you close your account, we keep your data for two years (unless local law says otherwise) to handle disputes, process final withdrawals and comply with regulations. After that period, we delete or anonymize your personal information.
Email our support team or use live chat with your question or concern. If you're not satisfied with our response, you can escalate the matter to our compliance officer, who will investigate within five business days.
